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Returns, Exchanges, Warranty and Repair Policies
USED CLUB POLICIES30 Day Playability Guarantee
Along with accepting used merchandise on trade, we also sell quality used merchandise in our stores. Since these items are a) already used and b) void of a manufacturers warranty, we've come up with a popular program to provide our customers the confidence they need to purchase used merchandise. Our 30 Day. Playability Guarantee has two primary benefits for our customers., a 30 Day Warranty & 30 Day Exchange.
- 30 Day Warranty
Within 30 days of purchase we will repair, replace or provide store credit for used merchandise that we deem defective after normal use. This warranty works the same as those provided by manufacturers of new equipment. This program is free with the purchase of used clubs but only applies to used clubs. In the case of a broken club we will decide which of the three options will be applied. A receipt must accompany all warranty repairs if a sales history cannot be located.
- Club may be repaired at our cost.
- Store credit may be issued in the amount of the purchase price.
- Customer may receive similar club as a replacement.
- 30 Day Exchange
We also allow our customers to exchange their used club purchase for store credit anytime within 30 days of their purchase. They are not required to spend their store credit at the time of return and they are not limited to spending it on another used club. If a receipt does not accompany the return the highest value we can guarantee in exchange is the current used retail price. However, no items can be accepted or exchanged if a sales history cannot be located. It is for this reason that. We recommend our customers hold onto their receipt for 30 days following their purchase. Please note that this is not a return and that customers will not receive a refund for returned used merchandise.
NEW CLUB POLICIESNew Item Return & Exchanges
New items can be returned for refund or exchanged for store credit within 14 days of purchase. Items must be in new condition and original packaging if applicable. Returns are issued in the same form as the original payment.
- Item must be in original condition. (original packaging, clubs not hit)
- Clubs showing signs of use will be treated as Trade-In. See the Trade-In section for more information.
Most new items sold in our stores carry a manufacturer's warranty. We honor all manufacturer warranties. It is the responsibility of the customer to read and understand all warranty details. This information is found on the manufacturer website. We do not provide courtesy or loaner items for use during the warranty process.
30 Day Price Guarantee
Nothing is more frustrating for a consumer than seeing an item they just purchased go on sale. We have eliminated that concern for our customers with our 30 Day Price Guarantee. It consists of two components designed to ease the worry of price changes soon after purchase; Price Drop Protection and Price Match Protection.
- Price Drop Protection
If a customer notices a price drop within 30 days of purchase then we will give that customer the difference back in the form of store credit.
- Price Match Protection
If within 30 days of purchase a customer sees the item advertised for a lower price at a competitor, then we will give the difference back in the form of store credit.
*- Please note that in both cases it is up to the customer to bring the club in to the store. We do not have a method of altering customers to changes in price after purchase.
Simply put, you will not find a lower price anywhere in the market. If a finds another retailer with a lower price on an item we carry we will match that price.
- We will price match any authorized retailer. We can not price match eBay or other non-authorized sellers.