Returns,
Exchanges, Warranty and Repair Policies
USED CLUB POLICIES
30 Day Playability
Guarantee
Along with accepting used merchandise
on trade, we also sell quality used merchandise in our stores. Since
these items are a) already used and b) void of a manufacturers
warranty, we've come up with a popular program to provide our customers
the confidence they need to purchase used merchandise. Our 30 Day.
Playability Guarantee has two primary benefits for our customers., a 30
Day Warranty & 30 Day Exchange.
30 Day Warranty
Within 30 days of purchase we will
repair, replace or provide store credit for used merchandise that we
deem defective after normal use. This warranty works the same as those
provided by manufacturers of new equipment. This program is free with
the purchase of used clubs but only applies to used clubs. In the case
of a broken club we will decide which of the three options will be
applied. A receipt must accompany all warranty repairs if a sales
history cannot be located.
Club may be
repaired at our cost.
Store credit may be issued in the
amount of the purchase price.
Customer may receive similar club as
a replacement.
30 Day Exchange
We also allow our customers to
exchange their used club purchase for store credit anytime within 30
days of their purchase. They are not required to spend their store
credit at the time of return and they are not limited to spending it on
another used club. If a receipt does not accompany the return the
highest value we can guarantee in exchange is the current used retail
price. However, no items can be accepted or exchanged if a sales
history cannot be located. It is for this reason that. We recommend our
customers hold onto their receipt for 30 days following their purchase.
Please note that this is not a return and that customers will not
receive a refund for returned used merchandise.
NEW CLUB POLICIES
New Item Return
& Exchanges
New items can be returned for refund
or exchanged for store credit within 14 days of purchase. Items must be
in new condition and original packaging if applicable. Returns are
issued in the same form as the original payment.
Item must be in original condition.
(original packaging, clubs not hit)
Clubs showing signs of use will be
treated as Trade-In. See the Trade-In section for more information.
New Item Warranty
Most new items sold in our stores
carry a manufacturer's warranty. We honor all manufacturer warranties.
It is the responsibility of the customer to read and understand all
warranty details. This information is found on the manufacturer
website. We do not provide courtesy or loaner items for use during the
warranty process.
INTERNET
RETURNS/EXCHAGNES
For internet sales returns email us
at info@golfexchange.com with the following information:
1. Order number
2. Type of transactoin (return or exchange)
3. Item you would like to exchange for (if applicable)
30 Day
Price Guarantee
Nothing is more frustrating for a
consumer than seeing an item they just purchased go on sale. We have
eliminated that concern for our customers with our 30 Day Price
Guarantee. It consists of two components designed to ease the worry of
price changes soon after purchase; Price Drop Protection and Price
Match Protection.
Price Drop Protection
If a customer notices a price drop
within 30 days of purchase then we will give that customer the
difference back in the form of store credit.
Price Match
Protection
If within 30 days of purchase a
customer sees the item advertised for a lower price at a competitor,
then we will give the difference back in the form of store credit.
*- Please note that in both cases it
is up to the customer to bring the club in to the store. We do not have
a method of altering customers to changes in price after purchase.
Price Match
Guarantee
Simply put, you will not find a lower
price anywhere in the market. If a finds another retailer with a lower
price on an item we carry we will match that price.
We will price match any authorized
retailer. We can not price match eBay or other non-authorized sellers.
